Description

Principles of Communication: CPD Approved

Effective communication is crucial in the adult social care sector as it forms the foundation for understanding service users’ needs and providing appropriate support. Miscommunication can lead to errors in care delivery and impact the perception of service quality negatively. This course explores various communication methods, identifies common barriers, and provides strategies to overcome them. It emphasizes ensuring clarity and effectiveness in communication, seeking assistance for communication challenges, and maintaining confidentiality in professional interactions.

Learning Objectives: Upon completing this course, participants will be able to:

Understand the reasons behind communication in the adult social care sector.
Identify different methods of communication and their suitability in various contexts.
Recognize barriers to effective communication and implement strategies to minimize their impact.
Ensure clarity and mutual understanding during interactions with service users.
Seek appropriate assistance when facing communication difficulties.
Uphold confidentiality principles in all professional communications.

Course Modules and Pass % Required:

Module 1: Reasons People Communicate
- Pass % Required: 70
Module 2: Ways of Communicating
- Pass % Required: 70
Module 3: Identifying Communication Barriers
- Pass % Required: 70
Module 4: Reducing Communication Barriers
- Pass % Required: 70
Module 5: Checking Understanding
- Pass % Required: 70
Module 6: Getting Help With Communication Issues
- Pass % Required: 70
Module 7: Confidentiality
- Pass % Required: 70

Recommended System Requirements:

Browser: Up-to-date web browser
Video: Up-to-date video drivers
Memory: 1Gb+ RAM
Download Speed: Broadband (3Mb+)

Duration: 75 minutes (Note: Based on video content duration; excludes loading and question-thinking time.)

This course equips participants with essential communication skills tailored for the adult social care sector. It emphasizes understanding, overcoming barriers, ensuring clarity, and maintaining confidentiality in professional interactions to enhance the quality of care delivery and service user satisfaction.