Conflict Resolution in the Workplace

Conflict Resolution in the Workplace

CPD, IIRSM & Institute of Hospitality Approved

Course Description:

Workplace conflict can incur substantial costs, estimated at £33 Billion annually by the Confederation of British Industry. This course addresses the causes, symptoms, and effects of conflict in the workplace, emphasizing proactive conflict resolution techniques. Participants will learn how effective conflict management can lead to positive outcomes, fostering teamwork, morale, and productivity.

Target Audience:

This course is designed for supervisors and managers seeking to develop effective conflict resolution skills. It is suitable for new leaders looking to build foundational skills as well as seasoned managers aiming to enhance their conflict management abilities. Businesses can also benefit by training their first-line management teams uniformly in conflict resolution strategies.

Advantages:

• Gain knowledge of conflict resolution techniques to mitigate workplace damage.
• CPD, IIRSM & Institute of Hospitality approvals ensure high-quality professional development.
• Online training offers flexibility, efficiency, and cost-effectiveness, allowing learners to progress at their own pace.
• Enhance team dynamics, morale, and organizational productivity through effective conflict management.

Course Modules:

1. The Causes and Symptoms of Conflict at Work (Pass % Required: 70)
2. Resolving Conflict (Pass % Required: 70)
3. The Five Conflict Modes (Pass % Required: 70)
4. Using the Modes (Pass % Required: 70)
5. Assertiveness (Pass % Required: 70)
6. Making Positive Outcomes (Pass % Required: 70)

Recommended System Requirements:

• Browser: Up-to-date web browser
• Video: Up-to-date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: Based on video content duration, excluding loading or thinking time for questions).