Customer Service

Customer Service

CPD Approved

Course Description:

Customer service involves meeting customer needs by delivering professional, helpful, and high-quality assistance throughout their entire experience with a business. This course emphasizes the importance of customer service, outlines its goals, and provides essential skills for effective communication, understanding customer needs, and handling complaints.

Course Modules:

1. About the Course (Pass % Required: 70)
2. What is Customer Service (Pass % Required: 70)
3. The Goals of Great Customer Service (Pass % Required: 70)
4. Discovering and Understanding Customer Needs (Pass % Required: 70)
5. Delivering Maximum Levels of Customer Service (Pass % Required: 70)
6. Making Customers Feel Great From the Start (Pass % Required: 70)
7. Communication Skills (Pass % Required: 70)
8. Non-verbal Communication and Body Language (Pass % Required: 70)
9. Dealing with Customer Complaints (Pass % Required: 70)

Recommended System Requirements:

• Browser: Up-to-date web browser
• Video: Up-to-date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Duration: 75 minutes (Note: Based on video content duration, excluding loading or thinking time for questions).

Target Audience:

This course is ideal for anyone involved in customer-facing roles or those looking to enhance their customer service skills. It provides practical insights into maintaining consistency in customer service delivery and the benefits of providing exceptional customer experiences.

Advantages:

• CPD approval ensures the course meets professional development standards.
• Online format allows flexibility for learners to progress at their own pace.
• Covers essential communication and problem-solving skills tailored for customer service environments.