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Terms Conditions

Welcome to Creative E Courses. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Courses

Course Transfer

  • If you give four weeks+ notice before the start of the course: minimum £50 + VAT or loss of deposit.
  • If you give two to four weeks notice before the start of the course: 25% of course fee or minimum £50 + VAT (whichever is greater).
  • If you give less than two weeks notice: full course fee.
  • Any transfers can only occur up to 6 months into the future.


  • If you give four weeks+ notice before the start of the course: minimum £50 admin fee + VAT or loss of deposit.
  • If you give two to four weeks notice before the start of the course: 50% of course fee or minimum £50 admin fee + VAT (whichever is greater).
  • If you give less than two weeks notice: full course fee.
  • All cancellations must be made in writing via post or email, and the date received dictates the applicable fees.

If you do not attend a course without notifying us in advance, the full course fee is payable and non-refundable.

Late Arrival / Missed Session
If you arrive late for a course or miss any session, we reserve the right to refuse further entry if we feel it will hinder your success. The full course fee will still be payable as full attendance is mandatory.

Unforeseen Circumstances
Occasionally, unforeseen circumstances may require us to cancel a course. In such cases, you will be given as much notice as possible and offered an alternative course or a full refund of course fees paid.

Deposits / Partial Payment Facility
We offer the option to pay a deposit or spread payments over time for certain courses, as specified on our website. Full payment must be received seven (7) days before the course start date. Failure to pay in full by this deadline will result in the forfeiture of your deposit and course place. Our ‘course transfer’ and ‘cancellation’ terms remain applicable.

Information Accuracy
We strive to ensure all information on our site is accurate and up-to-date. However, mistakes can occur. Please contact us to confirm any details prior to booking to avoid disappointment.

Upon course completion, successful delegates receive certification valid for 3-5 years unless otherwise stated. Discrepancies must be reported within 6 weeks for free replacement.

Personal Responsibility
Upon booking, you will receive an invoice/receipt, directions to the course, course information, and parking details (if available). It is your responsibility to arrive on time. Delays due to traffic or parking issues are not the responsibility of Creative E Courses.

2. Tutor Led Remote Learning

Delegates must ensure they have:

  • A suitable PC or Laptop capable of running Microsoft Teams.
  • A functional webcam and microphone.
  • A reliable broadband connection (work or home networks recommended).

Using the Microsoft Teams app is recommended.

3. E-Learning Courses

Invoices are issued upon booking/payment. Delegates must:

  • Read and comply with the Joining Instructions.
  • Access their account and confirm operability within 14 days of purchase.
  • Complete the course and exam within 6 months of purchase. Failure to do so may result in the loss of access.

E-Learning Examinations
Delegates must:

  • Read and understand the examination requirements.
  • Have the necessary hardware: PC/Laptop, webcam, reliable broadband connection, speakers, and Google Chrome browser.
    No refund will be provided for examination failure, failure to undertake the exam within the required time frame, or failure to comply with examination rules.

Login details and access to NVQ e-portfolio courses are provided upon payment. Access duration:

  • 12 months for all Construction-related NVQs.
  • 24 months for all L6 Occupational Health & Safety NVQs.

CITB Operative HS&E Test (CSCS Touchscreen Test)

  • Late arrivals or lack of proper ID may result in refusal to test, with no refund.
  • Test transfers and cancellations must be made at least 72 hours in advance for a refund, minus a £20 + VAT fee.

4. General

Providing your CITB Levy Number at the time of booking is necessary for rebate consideration. Failure to provide this at booking incurs a £20 + VAT admin fee for late application.

Discounts and Sales
Loyalty discounts are not applicable on courses already discounted.

All courses are delivered in English.

Contact Us
If you have any questions about these Terms and Conditions, please contact us at


Office 43, 182-184 High Street NorthArea 1/1
East Ham, London
E6 2JA

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Creative E Courses © 2024. All rights reserved.